Section 1
General Terms & Applicability
By using the neobet.biz website and its mobile application (collectively, the "Platform"), you fully agree to these terms and conditions. These terms constitute a legally binding agreement between neobet and all registered users of the Platform.
Neobet operates an online sports betting and gaming platform for users in Bangladesh. The services provided on this platform are intended for entertainment purposes and are based on the voluntary participation of users.
Please note: These terms and conditions may be updated at any time. Continued use of the platform after any changes constitutes your acceptance of the revised terms.
These terms and conditions are written in Bengali. In the event of any dispute, the Bengali version shall be considered the definitive text.
Section 2
Account Registration & Management
To create an account on neobet, you must provide accurate and complete information. The name, mobile number, date of birth, and email address entered during registration must be your own.
Account Security
You are responsible for keeping your account password and login credentials confidential. neobet is not liable for any unauthorized use of your account. If you notice any suspicious activity, contact our support team immediately.
- Each person may only operate one account.
- Accounts may not be transferred to any third party.
- Identity verification is required to make any changes to your account details.
- Inactive accounts will automatically switch to dormant mode after 12 months.
Warning: Creating multiple accounts is a direct violation of neobet's policy. In such cases, all associated accounts will be terminated and any deposited funds may be forfeited.
Section 3
Eligibility & Age Requirements
Neobet is strictly for adults aged 18 and above. Minors are not permitted to use the platform. Proof of age — such as a national ID or passport — may be requested at any stage of registration.
Eligibility Requirements
- You must be at least 18 years of age.
- Registration must be completed in person — registering on behalf of someone else is strictly prohibited.
- You must confirm that you are participating voluntarily and in sound mental health.
- You must confirm that you are not currently banned from any betting site.
Neobet reserves the right to verify any account and may place withdrawals on hold until verification is complete.
Section 4
Betting Rules & Restrictions
The following rules apply to all bets placed on neobet. Once a bet is confirmed, it cannot be cancelled or changed, so please review all details carefully before confirming your bet.
Betting Limits
- The minimum bet amount varies by market — generally starting from BDT 20.
- Maximum bet amounts are determined by the market, event, and account tier.
- Neobet reserves the right to limit or refuse any bet.
Cancellations & Refunds
If a match or event is cancelled, the stake for the relevant bet will be refunded to the user's account. If a match is postponed, the bet remains active and will be settled once the match resumes.
Live Betting: In live betting, odds change from moment to moment. The odds displayed at the time you confirm your bet are final — any subsequent increase in odds will not apply.
Section 5
Payments, Deposits & Withdrawals
Neobet supports transactions via bKash, Nagad, Rocket, and bank transfer. All transactions are processed in Bangladeshi Taka (BDT).
Deposit Rules
- Minimum deposit amount: BDT 500.
- Funds are typically credited to your account within 1–15 minutes of deposit.
- The mobile number used during a deposit must match the number registered on your account.
Withdrawal Rules
- Minimum withdrawal amount: ৳500 BDT.
- Withdrawal requests are typically processed within 24 hours.
- Identity verification (KYC) must be completed before your first withdrawal.
- Withdrawals can only be made to the payment method registered on your account.
Important: Wagering requirements must be met before bonus funds can be withdrawn. Attempting to withdraw before completing the requirements will result in the bonus being forfeited.
Section 6
Bonuses & Promotional Offers
Neobet regularly offers a variety of bonuses and promotional deals. Each offer comes with its own terms and conditions, which you should read carefully before claiming.
Welcome Bonus
New users will receive a welcome bonus on their first deposit. A wagering requirement of 5× to 10× typically applies — meaning you must wager 5 to 10 times the bonus amount before it can be withdrawn.
General Bonus Rules
- The same offer cannot be claimed more than once unless explicitly stated otherwise.
- Bonus funds cannot be used on all bet types — certain markets may be excluded.
- Neobet reserves the right to modify or cancel any bonus offer at any time.
- Accounts found to be abusing bonuses may be suspended.
Section 7
Security & Fraud Prevention
Neobet uses advanced technology to protect users' data and funds. Fraud, manipulation, and any form of dishonest activity on the platform are strictly prohibited.
- Using software or bots to place bets is strictly prohibited.
- Attempting to hack an account or gain unauthorized access to another user's account is a criminal offence.
- Money laundering and the use of illegal funds are strictly prohibited.
- Suspicious activity monitoring is active at all times.
In the event of any security breach, neobet will suspend the account, conduct an investigation, and notify law enforcement authorities if necessary.
Section 8
Responsible Betting Policy
Neobet firmly believes that betting is a form of entertainment, not a source of income. We encourage all users to bet responsibly.
Neobet features Deposit Limit, Loss Limit, Session Limit & Self-Exclusion benefits. They are free to use and can be activated at any time.
- Only bet what you can afford to lose.
- Do not chase losses by placing additional bets.
- Do not treat betting as a source of income.
- If you need help, please reach out to our responsible gambling team.
Section 9
Account Termination & Suspension
Users may request account closure at any time. Any remaining balance must be withdrawn before the account is closed.
Neobet reserves the right to suspend or terminate an account in the following circumstances:
- Violating the terms and conditions.
- Registering with false information.
- Bonus abuse is detected.
- Involvement in fraud or any illegal activity.
- You are found to be a minor.
Section 10
Dispute Resolution Process
Any dispute regarding a bet or transaction must be reported to our customer support within 72 hours of the incident. neobet follows the process below to resolve disputes:
- Please submit your complaint to customer support first.
- Our team will begin an investigation within 48 hours.
- Additional information or documentation may be requested if required.
- A final decision will be communicated within 7 business days.
Neobet's decisions are final and binding. In the event of any dispute, the server logs recorded at the time of the incident will serve as the definitive evidence.
Section 11
Policy on Changes to Terms & Conditions
Neobet reserves the right to modify, add to, or remove any part of these terms and conditions at any time. Users will be notified in advance of significant changes via email or through the platform.
Continued use of the platform or placement of new bets after any changes takes effect will be considered as your acceptance of the updated terms. We recommend checking this page regularly.
Section 12