Section 1
Introduction & Scope of This Policy
The company operating neobet.biz places the highest importance on user privacy. This Privacy Policy explains how neobet collects your personal information, how it is used, and how we keep it secure.
By using neobet's website, mobile app, or any of our services, you agree to this Privacy Policy. If you do not agree with any part of this policy, we recommend that you discontinue use of neobet's services.
Our Core Commitments: neobet will never sell your personal information to third parties or share it without your consent.
This policy may be updated from time to time. For any significant changes, you will be notified in advance via your registered email or a platform notification. The "Last Updated" date at the top of this page always reflects the most recent revision.
Section 2
What data do we collect?
Neobet collects various types of information, but only the minimum necessary data is ever collected. A full breakdown by category is provided below:
A. Directly Provided Information
Information you provide when registering and using the platform:
| Data Type | Collection period | Required? |
|---|---|---|
| Full Name | Registration | Yes |
| Mobile number | Registration | Yes |
| Date of Birth | Registration (Age Verification) | Yes |
| Email Address | Registration | Yes |
| National ID Number | KYC Verification | When Necessary |
| Payment details (bKash/Nagad number) | Transactions | Yes |
B. Automatically Collected Information
Some information is collected automatically while you use the platform:
- Device information (model, operating system, browser)
- IP address and approximate location
- Login time, session duration, and activity logs
- Cookies & Similar Tracking Technologies
- Transaction History & Betting Patterns
Section 3
How do we use your data?
Neobet uses the data it collects strictly for defined purposes. Your consent will be obtained before your data is used for anything beyond those purposes.
- Account Management: To create, verify, and maintain your account.
- Payment processing: To process deposits, withdrawals, and betting transactions.
- Security Assurance: To detect and prevent fraud and illegal activity.
- Customer support: To handle your complaints and enquiries.
- Service Improvement: For analytics to improve your platform experience.
- Legal Obligation: To comply with applicable laws and regulations.
- Marketing (Optional): To send you relevant offers and updates with your consent.
Marketing messages: You can opt out of marketing messages at any time. This will not affect your core account services in any way.
Section 5
Cookies & Tracking Technologies
Neobet uses cookies to enhance your platform experience and remember your login state. Cookies are small text files stored in your browser.
Types of Cookies
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login & Session Management | Cleared at end of session |
| Functional Cookies | Remembering language & preferences | 1 Year |
| Analytics Cookies | Traffic & Usage Analytics | 6 months |
| Security Cookies | Fraud Detection | 30 Days |
You can disable cookies through your browser settings, though this may affect certain platform features. Disabling essential cookies will prevent login from working.
Section 6
Data Security Practices
Neobet protects your data using industry-leading security measures. Our security framework includes:
- TLS/SSL Encryption: All data exchanged through the website and app is encrypted.
- AES-256 Data Encryption: All sensitive data is encrypted and stored in the database.
- Two-Factor Authentication (2FA): An added layer of security for your account.
- Firewall & Anti-DDoS: Protection against external threats.
- Regular Penetration Testing: Testing to identify system vulnerabilities.
- Restricted Access Policy: Only authorized personnel have access to your data.
In the event of a data breach: In the event of a security incident, neobet will notify affected users within 72 hours and take immediate remedial action.
Section 7
Your Privacy Rights
As a neobet user, you are entitled to the following rights:
Right to Access
You may submit a request to find out what information neobet holds about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of your personal data after your account is closed.
Right to Data Portability
You can request a copy of your data to download.
Right to Restrict Processing
You can request that we stop using your data for specific purposes.
Right to Object
You can object to your data being used for marketing or analytics purposes.
To exercise any of these rights, please contact us. We will respond within 30 days of receiving your request.
Section 8
Data Retention Period
Neobet retains your data only for as long as necessary. Data is kept while your account remains active. Following account closure, certain data may be retained for a specified period to meet legal obligations.
- Transaction records: 5 years (as required by financial regulations).
- KYC documents: 3 years after account closure.
- Customer support conversations: 2 years.
- Login & activity logs: 90 days.
Once the retention periods above have elapsed, your data is securely deleted or anonymized.
Section 9
Protection of Minors' Data
Neobet strictly does not serve anyone under the age of 18. We do not knowingly collect data from minors. If a user is found to be underage:
- The account will be closed immediately.
- All collected data will be permanently deleted.
- A refund of your deposited funds will be initiated.
If you believe your child is using neobet, please contact us immediately.
Section 10
Frequently Asked Questions
For any privacy-related queries
If you have any questions or concerns about how your data is protected, please get in touch with us: support@neobet.biz